Privacy Policy 



Highcity Consulting and Advisory Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Due to the nature of the products and services we provide, and the requirements of legislation and regulations, we ask for a range of personal information from our customers. The types of personal information we may collect can include details such as:

·        Names, employment titles, contact details;

·        Date of birth and gender;

·        Information in identification documents (e.g. passport, driver’s licence);

·        Tax file numbers and other government related identifiers;

·        Assets and liabilities;

·        Educational qualifications and employment history;

·        Personal income;

·        Visa and work permit status;

·        Bank account details;

·        Shareholdings and details of investments;

·        Superannuation details;

·        Tax and financial statements;

·        Information regarding insurance;

·        Personal information about your spouse and dependants.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and by email or messaging apps, from media and publications, from other publicly available sources including government agencies and third party service providers.  

We collect your Personal Information for the primary purpose of providing our services to you. You have a right to refuse to provide us with your personal information or to anonymity or the use of a pseudonym. However, if you do refuse to provide such information, or request the use of anonymity or a pseudonym we may be unable to complete or fulfil the purpose for which such information was collected, including providing you or our clients with the services we were engaged to perform. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We do not collect sensitive from you unless specifically requested by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•          Third parties where you consent to the use or disclosure; and

•          Where required or authorised by law.

Security of Personal Information

Safeguarding the privacy of your information is important to us. We hold personal information in a combination of secure closed based computer storage facilities and paper-based files, and take steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure. Once we have no purpose for holding your information, we will take reasonable steps to destroy or de-identify it. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please by email at admin@highcityconsulting.com.au.